Use case
E-commerce
Built to automate operations from checkout to customer.
Customer experience after the sale is where brand trust is either earned or eroded. The volume of post-purchase contact, the complexity of operational signals across inventory and logistics, and the coordination burden on small teams create a gap that manual processes can't close at scale. An agent closes it — handling the consistent, predictable work so your team can focus on what actually requires them.
Three layers of capability
Handle the volume. Escalate what matters.
An agent handles post-purchase questions, order status enquiries, return requests, and common FAQs — naturally and on-brand, without scripted decision trees that frustrate customers when they don't match the path. When a situation falls outside the agent's scope or confidence threshold, it escalates to your team with full context already assembled: order history, prior conversation, and a draft of what the customer needs. Fewer repeat contacts. Faster resolution. Customers who feel heard.
Remove the busywork. Preserve the judgment.
For the interactions that do reach your team, the agent reduces the preparation work: surfacing order history, customer profile, and the thread of the conversation before your team has to read backwards through a ticket. Draft responses ready to review and send. Context at hand before the reply is written. The agent absorbs the repetitive work; your team keeps the work that requires judgment, empathy, and accountability.
Monitor the signals your team doesn't have time to catch.
Inventory movements, logistics delays, and vendor communication gaps generate signals that — without someone actively watching — become customer issues before they're caught. An agent monitors these flows, flags anomalies when they're still recoverable, and coordinates the communications that keep delays from compounding. It also surfaces patterns across conversations: what kinds of issues are clustering, which product lines are generating disproportionate contact, where systemic problems are hiding beneath individual complaints.
Customer service is how trust is maintained after the sale.
The agent handles the volume. Your team handles what's at stake.
Consistency at scale, with a human in the loop for anything that matters. The agent handles the predictable; your team holds the judgment for the moments where trust is genuinely on the line.
These capabilities are illustrative — every build begins with a mapping of your actual workflow, stack, and customer contact patterns. The agent is designed around what your team does, not the other way round.
Tell us about your workflow.
The founders personally review every submission. The more specific you are about the bottleneck, the more useful the conversation.